INFORMATION PROCESSING SERVICES

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Frequent Questions

Check here for answers to questions you may have about your assistance service or process.  If you have additional questions or concerns, you can forward your inquiry through the MESSAGE CENTER form, or you may send an email to: refundsassistant@yahoo.com.
 
You will receive a response within 24 hours or better.   

Q: WHAT DOES MY ASSISTANT DO?
Answer: As your processing assistant, my responsibility is to expedite the processing of your claim(refund). All client information is held in the highest regard.  While assisting you with your request, I am bound to abide by specific laws and guidelines. Any and all information obtained will be used solely for the purpose of processing your request. 
 
 
Q: WHAT IS THE PROCESS?
Answer:
 It will need to be determined that you are the correct party.  After you have given written permission for your processor to assist you, you are forwarded a 1 page form to complete.  You may respond when you recieve it or, as your assistant, I can contact you within a week's time.  
Upon return of the form, you will be forwarded (by mail), for your signature, all that is needed to file the request for you to receive these funds.  
 
Q. HOW MUCH IS THE SERVICE FEE?
Answer: Although other processing services charge up to 20% - the service fee here is a flat rate of 15% of the refund amount, and is only applicable once you have received your check.  This covers all of the costs incurred in our efforts even if these expenses exceed the quoted amount.  You have the option of SAVING 5% ON THE SERVICE FEE by sending your service fee in advance.  That means your fee will only be 10% of your refund amount. 


MESSAGE CENTER:
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before submitting your comments.
 
*URGENT MESSAGE!  Please DO NOT send any confidential information through this message center or email - such as: social security number, birth date, bank account information, credit card number, etc. Thank you.    

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